Privacy Policy

1. Introduction

This Privacy Policy explains how Rajaji National Park Safari Booking (“we”, “us”, “our”), operated by Manoj Singh Bisht from Raiwala, Rishikesh, Uttarakhand, India, collects, uses, stores and protects personal information when you visit rajajinationalparkbooking.com (the “Website”), submit an enquiry, or contact us by phone or WhatsApp.

We provide independent safari booking assistance and trip-planning services for Rajaji National Park. We are not the Uttarakhand Forest Department or Rajaji Tiger Reserve. Please read our Disclaimer and Terms & Conditions alongside this policy.

By using the Website or submitting your details, you acknowledge that you have read this policy. If you do not agree with it, please do not use the Website.

2. Information We Collect

2.1 Information you provide to us

• Your full name and mobile number (including WhatsApp number);
• Preferred safari date, safari zone, number of travellers and vehicle preference;
• Any message or special request you send through the enquiry form, WhatsApp, phone or social media;
• Where required to arrange a forest permit, the names and valid photo-identification details of travellers (for example, an ID type and number as required by the Forest Department). We request these only when a booking is going ahead.

2.2 Information collected automatically

• IP address, browser type and version, device type, operating system and approximate location (city/region level);
• Pages viewed, time spent, referring website or advertisement, and interactions such as clicks on call or WhatsApp buttons;
• Cookie identifiers and similar technologies described in Section 5.

3. How We Use Your Information

• To respond to your enquiry, check slot availability and confirm your safari booking;
• To arrange permits, vehicles and guides for your visit through the relevant authorised channels;
• To contact you by phone, WhatsApp, SMS or email about your booking, changes, reminders and safety information;
• To operate, secure, analyse and improve the Website and our services;
• To measure the performance of our advertising, including Google Ads, and to show relevant ads to people who have previously visited our Website (see Section 5);
• To comply with applicable laws, regulations and lawful requests from authorities, and to protect our rights.

We do not use your information for any purpose that is incompatible with the above, and we do not sell your personal information.

4. Consent and Legal Basis

We process your personal information on the basis of your consent (for example, when you submit the enquiry form or message us), to perform the service you have requested, to meet legal obligations, and for our legitimate business interests such as security and service improvement. This processing is carried out in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India. For visitors in the United Kingdom, European Economic Area and other regions with similar laws, we apply the equivalent rights described in Section 10.

You may withdraw your consent at any time by contacting us using the details in Section 14. Withdrawal does not affect processing that took place before you withdrew.

5. Cookies, Advertising and Analytics

Cookies are small text files stored on your device. We and our service providers use cookies and similar technologies to keep the Website working, to understand how it is used, and to measure and improve advertising.

5.1 Google advertising and analytics

• We use Google Ads and related Google services, which may include conversion tracking, Google Analytics and remarketing.
• Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to this Website or other websites.
• Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to this Website and/or other sites on the Internet.
• You may opt out of personalised advertising by visiting Google Ads Settings. You can also opt out of third-party vendors’ use of cookies for personalised advertising by visiting www.aboutads.info.
• You can install the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics.
• To learn how Google uses information from sites that use its services, see How Google uses information from sites or apps that use our services.

5.2 Managing cookies

You can block or delete cookies through your browser settings. Disabling cookies may affect how some parts of the Website function, but you will still be able to contact us by phone or WhatsApp.

6. Third-Party Services

The Website may use or link to the following third-party services, each governed by its own privacy policy:

• Google — Google Ads, Google Analytics and Google Fonts (Google Privacy Policy);
• YouTube — embedded videos, which may set cookies when played;
• WhatsApp — when you choose to message us, your number and message are handled by WhatsApp under its own terms;
• Social platforms — links to our Instagram and YouTube pages;
• Web hosting and technical providers that store Website data and enquiries on our behalf.

We are not responsible for the privacy practices of third-party websites or services.

7. Sharing and Disclosure

We do not sell, rent or trade your personal information. We share it only in these limited situations:

• To arrange your safari: traveller names and identification details may be shared with the Forest Department, authorised vehicle owners, drivers and guides strictly as needed to obtain permits and deliver your safari;
• Service providers who help us run the Website, advertising and communications and who are required to protect your data;
• Legal reasons: where disclosure is required by law, court order or a government authority, or is necessary to protect the rights, property or safety of our customers, us or others.

8. Data Retention

We keep enquiry and booking information only for as long as needed to provide our services, respond to follow-up questions, meet legal and accounting requirements, and resolve disputes. Traveller identification details collected for permits are retained only as long as necessary for the booking and any related legal requirement, and are then deleted or anonymised. You may request earlier deletion as described in Section 10.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please avoid sharing sensitive information (such as full ID numbers) in public channels, and share it only when we ask for it to complete your booking.

10. Your Rights and Choices

Subject to applicable law, you may:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information, or restrict or object to certain processing;
• withdraw consent to being contacted for follow-ups or promotions at any time;
• opt out of personalised advertising and analytics as described in Section 5;
• raise a grievance with us and, where applicable, with the relevant data protection authority.

To exercise any of these rights, contact us using the details in Section 14. We may need to verify your identity before acting on a request, and we will respond within a reasonable time.

11. Children’s Privacy

The Website is intended for adults planning travel. We do not knowingly collect personal information from children under 18 years of age without the consent of a parent or guardian. Where a child travels on a safari, the booking and any required details must be provided by a parent or legal guardian. If you believe a child has submitted information to us directly, please contact us and we will delete it.

12. External Links

The Website may contain links to other websites, including official government and social media pages. We do not control and are not responsible for their content or privacy practices. We encourage you to read the privacy policy of every website you visit.

13. International Visitors

Our servers and service providers may be located outside your country of residence. By using the Website, you understand that your information may be processed in India or other countries where our providers operate, with appropriate safeguards applied as required by law.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The “Last updated” date at the top of this page shows when it was last revised. Continued use of the Website after changes are published means you accept the updated policy.

15. Contact Us and Grievances

If you have questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how your information is handled, please contact the person responsible for privacy matters, Manoj Singh Bisht, at the details below. We aim to acknowledge requests promptly and resolve them within a reasonable period.